Return Policy

Thank you for shopping with us! We strive to ensure that you are completely satisfied with your purchase. If you receive a defective or damaged item, please follow our return policy outlined below.

Return Conditions

1. Video Verification: To initiate a return for a defective or damaged item, you must record a video while opening your package. This video must clearly show the condition of the item as it was received. Returns without this video will not be accepted.
2. Time Frame: All returns must be requested within 24 hours of purchase. If you notice any defects or damage, please reach out to us immediately with your video evidence.
3. No Exchanges: Please note that we do not offer exchanges. If you need a different item, you will need to return the defective item and place a new order.

How to Initiate a Return

1. Record a video while opening your package.
2. Contact our customer service team at oormiijewels@gmail.com within 24 hours of purchase. Include your order number and the video file.
3. Our team will review your request and, if approved, provide instructions for returning the item.

Refund Process

Once we receive the returned item and verify its condition based on your video, we will process your refund. Please allow up to 7-10 business days for the refund to reflect in your original payment method.

Final Notes

• We reserve the right to refuse any returns that do not meet the above criteria.
• If you have any questions or need assistance, please don’t hesitate to contact us.

Thank you for your understanding and cooperation! Your satisfaction is our priority.